1. Who does this Returns policy apply to?
This returns policy applies only to online purchases of electric bicycles ("DWMEIGI") by a customer directly via the DWMEIGI.COM website, whether for delivery to a home or an authorized dealer. For DWMEIGI purchased directly from a dealer or third-party retailer, please contact the dealer or third-party retailer.
The DWMEIGI team should be contacted for assistance in resolving any issues you are experiencing prior to initiating a return or canceling an order: firstname.lastname@example.org
2. How do you request a Return?
You may submit a request to return an order. A member of the DWMEIGI support team will review your request and reach out to you to assist you through the return process. The applicable process depends on the status of your order:
If your DWMEIG has not been shipped from our distribution center, you may cancel your order for a full refund with no restocking fee or other costs.
If your DWMEIG has been shipped but has not yet been delivered, you may cancel your order for a full refund, less a 10% restocking fee and inbound return shipping charges, as set forth below.
If your DWMEIG has been delivered (to a home or to dealership, as applicable), we will accept a return of your DWMEIG provided that you request the return within fourteen (14) days of delivery and the DWMEIG meets the following "Return Criteria":
- The DWMEIGhas been ridden no more than 5.0 miles;
- There is no visible damage or wear;
- All components and accessories that were included with the DWMEIGare present.
If we approve your return request, you will receive a Return Shipping Authorization form (RSA). You must complete the RSA and ship the DWMEIG to us according to your selected method within fourteen (14) days or else the Return will be deemed "unsubmitted" and be rejected.
When we receive your DWMEIG at our distribution center, we will inspect the DWMEIG to confirm the Return Criteria are indeed met. If the Return Criteria are satisfied, we will notify you that your return has been accepted and will issue a full refund, less a 10% restocking fee and return shipping charges, as set forth below.
If we determine, in our sole discretion, that the Return Criteria are not satisfied, we will notify you in writing and provide specific details regarding the unsatisfied Return Criteria. You will then be required to pay us the inbound return shipping charge for your return, as well as the outbound return shipping charge to cover the cost of shipping the DWMEIG back to you.
If your return is rejected and you do not pay the shipping costs as set forth in this paragraph within sixty (60) days of receiving a written rejection notice, we may, in our sole discretion, (a) deem your DWMEIG to have been forfeited and (b) use or dispose of it as we see fit.
3. What are the associated Returns shipping charges?
If you choose to have us arrange for return shipping of your DWMEIG, the following charges will apply
If the DWMEIG is in its original packaging:
- Inbound-return shipping charge: $500.00 USD
- Outbound-return shipping charge: $500.00 USD
- Total shipping charge for a rejected return: $1,000.00 USD
If the DWMEIG is not in its original packaging:
- Inbound-return shipping charge: $1,000 USD
- Outbound-return shipping charge: $1,000 USD
- Total shipping charge for a rejected return: $2,000.00 USD
Alternatively, you may choose to return the DWMEIG to us using the shipping carrier and method of your choice. Keep in mind, however, that if you do so, you will be responsible for the risk of loss or damage to the DWMEIG during shipping.