To place an order, simply click on an item, select the size and press ‘Add to Bag’. If you know the item number, you can enter this into the search box or use our ‘Quickshop’ option. You can also browse our categories using the drop down menus at the top of the page.
Once you’ve finished shopping, just select ‘Go to Checkout’ from your shopping bag.
The only exception to this is if you want to cancel an item that is on delay. Please contact us and we can help you with this.
The DWMEIGI team should be contacted for assistance in resolving any issues you are experiencing prior to initiating a return or canceling an order: firstname.lastname@example.org
• Pre-Shipment If your eBicycles has not been shipped from our distribution center, you may cancel your order for a full refund with no restocking fee or other costs.
• In-Transit If your eBicycle has been shipped but has not yet been delivered, you may cancel your order for a full refund, less a 10% restocking fee and inbound return shipping charges, as set forth below.
• Post-Delivery If your eBicycle has been delivered (to a home or to dealership, as applicable), we will accept a return of your eBicycle provided that you request the return within fourteen (14) days of delivery and the eBicycle meets the following "Return Criteria":
1.The eBicycle has been ridden no more than 5.0 miles;
2.There is no visible damage or wear;
3.All components and accessories that were included with the eBicycle are present.
If we approve your return request, you will receive a Return Shipping Authorization form (RSA). You must complete the RSA and ship the eBicycle to us according to your selected method within fourteen (14) days or else the Return will be deemed "unsubmitted" and be rejected.
When we receive your eBicycle at our distribution center, we will inspect the eBicycle to confirm the Return Criteria are indeed met. If the Return Criteria are satisfied, we will notify you that your return has been accepted and will issue a full refund, less a 10% restocking fee and return shipping charges, as set forth below. If we determine, in our sole discretion, that the Return Criteria are not satisfied, we will notify you in writing and provide specific details regarding the unsatisfied Return Criteria. You will then be required to pay us the inbound return shipping charge for your return, as well as the outbound return shipping charge to cover the cost of shipping the eBicycle back to you. If your return is rejected and you do not pay the shipping costs as set forth in this paragraph within sixty (60) days of receiving a written rejection notice, we may, in our sole discretion, (a) deem your eBicycle to have been forfeited and (b) use or dispose of it as we see fit.
If the eBicycle is in its original packaging:
1.Inbound-return shipping charge: $500.00 USD
2.Outbound-return shipping charge: $500.00 USD
3.Total shipping charge for a rejected return: $1,000.00 USD
If the eBicycle is not in its original packaging:
1.Inbound-return shipping charge: $1,000.00 USD
2.Outbound-return shipping charge: $1,000.00 USD
3.Total shipping charge for a rejected return: $2,000.00 USD
Alternatively, you may choose to return the eBicycle to us using the shipping carrier and method of your choice. Keep in mind, however, that if you do so, you will be responsible for the risk of loss or damage to the eBicycle during shipping.
If you receive a damaged parcel, please check that all of the items you ordered are inside. If any items are missing or damaged, please contact us as soon as possible so we can help you.
(2)This limited warranty does not cover any damage due to: (a) abuse, neglect, or intentional damage; (b) transportation (after the initial delivery of the Product by Serial 1); (c) storage; (d) improper use; (e) failure to follow the Product instructions or failure to perform any preventive maintenance; (f) modifications; (g) unauthorized repair; (h) installation of parts other than Serial 1 parts or their equivalent (as approved by Serial 1); (i) corrosion and normal wear and tear; or (i) external causes such as accidents, abuse, or other actions or events beyond our reasonable control.
(3)Consumables such as batteries, tires, tubes, brake pads, chains, grips, spokes, and cables are generally not covered under the terms of the limited warranty but may be replaced at the discretion of DWMEIGI DIRECT
(4)As noted in (3), batteries are considered consumables, and replacement is strictly limited to defective batteries
(5)Customization of the motor, gears, and controllers will void warranty claim
(6)Normal wear and tear are not covered
(7)DWMEIGI DIRECT may not be exactly as shown in the photos on the DWMEIGI DIRECT' website and third party websites due to shortages of parts (related to the supply chain) and/or upgrades to components of the bikes. Substitution of parts is not considered sufficient cause for the return of a bike or replacement of parts
(8)Bikes are only warrantied in the jurisdiction of sale
(9)Warranty is not covered for replacement products
(10)Warranty is non-transferable and proof of purchase must be provided upon request
(11)Bikes purchased from unauthorized dealers are not covered by this warranty
(12)Upon request DWMEIGI DIRECT may ask for images and videos for warranty verification purposes
(13)While every effort is made to ensure quick processing of warranty claims DWMEIGI DIRECT requires up to 30 days to process warranty claims